RESERVE COMMUNICATIONS

Unified Inbox

Guest and service-recovery communication is connected directly to the longitudinal customer file. External SMS/email delivery remains disabled until a channel provider is connected.

LUXEOreserve.app

Customer fileLiveEvery recorded message appears on Customer 360.

Marketing consentEnforcedMarketing SMS/email cannot be recorded without active channel consent.

TransactionalAvailableBooking and service communication can be recorded now.

DeliveryRecorded onlyNo message is represented as delivered until an adapter confirms delivery.

CUSTOMER HISTORY

Communication Timeline

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